Effective Date: 27/01/2026
Last Updated: 27/01/2026

This Refund Policy outlines the terms under which Smartexus (“Smartexus”, “we”, “our”, or “us”) handles refunds for subscriptions and services.

By subscribing to or using Smartexus, you agree to the terms of this policy.

1. Free Trial

Smartexus offers a 12-day free trial for eligible users.

• No payment is required during the trial period

• You may cancel at any time before the trial ends

• If not canceled, your selected subscription plan will begin automatically at the end of the trial

No refunds apply to free trials, as no charges are incurred.

2. Subscription Billing

Smartexus operates on a subscription-based pricing model, billed on a monthly basis unless otherwise stated.

Subscription plans include:

• Solo Plan

• Professional Plan

• Enterprise Plan

Billing begins at the end of the free trial or upon immediate purchase if the trial is skipped.

3. Refund Eligibility

3.1 General Policy

All subscription fees are non-refundable, including:

• Partial months

• Unused time

• Downgrades

• Feature limitations

• Inactivity or lack of usage

Once a billing cycle has started, charges are final.

4. Cancellation Policy

You may cancel your subscription at any time.

• Cancellation prevents future charges

• Access will remain active until the end of the current billing period

• No prorated refunds will be issued for unused time

5. Plan Upgrades & Downgrades

5.1 Upgrades

• Upgrades take effect immediately

• Any price difference may be charged at the time of upgrade

5.2 Downgrades

• Downgrades take effect at the end of the current billing cycle

• No refunds or credits are issued for downgrades

6. Exceptional Circumstances

Refunds may be considered at Smartexus’s sole discretion in exceptional cases, including:

• Duplicate or accidental charges

• Billing errors caused by Smartexus

• Verified technical failures preventing platform access

Such cases will be reviewed individually and do not guarantee a refund.

7. Enterprise & Custom Agreements

Enterprise plans or custom contracts may include separate refund or billing terms as outlined in the signed agreement.

In case of conflict, the enterprise agreement will prevail.

8. Failed Payments & Account Suspension

• Failed payments may result in limited access or account suspension

• Continued failure to resolve billing issues may lead to account termination

• No refunds will be issued for suspended or terminated accounts due to non-payment

9. Chargebacks & Disputes

Initiating a chargeback without contacting Smartexus first may result in:

• Immediate account suspension

• Loss of access to data or services

We encourage users to contact support to resolve billing concerns directly.

10. Taxes & Fees

All subscription fees are exclusive of applicable taxes unless stated otherwise.

Taxes, transaction fees, or currency conversion charges are non-refundable.

11. Policy Changes

Smartexus reserves the right to update this Refund Policy at any time.

Changes will be posted on our website with an updated effective date.

12. Contact Information

For billing questions or refund inquiries, please contact:

Email: info@smartexus.com
Website: www.smartexus.com