Effective Date: 27/01/2026
Last Updated: 27/01/2026

Smartexus (“Smartexus”, “we”, “our”, or “us”) is committed to protecting your privacy and safeguarding the information you share with us. This Privacy Policy explains how we collect, use, store, disclose, and protect personal and business information when you access or use the Smartexus platform, website, and related services (collectively, the “Services”).

By using Smartexus, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information to operate, improve, and secure our Services.

1.1 Information You Provide Directly

When you register, use, or interact with Smartexus, you may provide:

• Account information (name, email address, company name)

• Login credentials

• Workspace and user profile details

• Client-related information uploaded or entered into the platform

• Documents (bank statements, financial documents, application forms, reports)

• Communications sent through the platform

• Support requests and feedback

1.2 Information Collected Automatically

We automatically collect certain technical and usage information, including:

• IP address and device identifiers

• Browser type and operating system

• Log data (date/time of access, pages viewed, actions taken)

• Usage patterns and feature interactions

• Cookies and similar tracking technologies

1.3 Information Processed on Behalf of Users

Smartexus processes data uploaded by users (including client-related data and documents) solely as a service provider, according to user instructions.

2. How We Use Information

We use collected information to:

• Provide, operate, and maintain the Services

• Create and manage user accounts and workspaces

• Process documents and automate workflows using AI features

• Generate reports, analytics, and system insights

• Improve platform performance, security, and usability

• Communicate service-related updates and notifications

• Respond to inquiries and provide customer support

• Detect, prevent, and address security or misuse issues

• Comply with legal and regulatory obligations

We do not sell personal data to third parties.

3. AI & Automated Processing

Smartexus uses artificial intelligence and automation to:

• Extract and structure data from uploaded documents

• Generate reports, financial documents, and workflows

• Categorize transactions and analyze trends

• Populate application forms through data mapping

AI processing is designed to assist workflow efficiency, not to replace professional judgment. All outputs remain reviewable and editable by users.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Enable essential platform functionality

• Improve user experience and performance

• Analyze usage trends

• Maintain secure sessions

You can control cookies through your browser settings. Disabling cookies may affect platform functionality.

5. Data Sharing & Disclosure

We may share information only in the following circumstances:

5.1 Service Providers

With trusted third-party vendors who support hosting, infrastructure, analytics, and security—under strict confidentiality obligations.

5.2 Legal Requirements

When required by law, regulation, legal process, or government request.

5.3 Business Transfers

In connection with a merger, acquisition, restructuring, or sale of assets, subject to appropriate safeguards. We do not share user data for advertising or marketing by third parties.

6. Data Security

We implement industry-standard security measures to protect data, including:

• Secure hosting infrastructure

• Encryption in transit and at rest (where applicable)

• Role-based access controls

• Workspace isolation

• Activity logging and audit trails

• Regular system monitoring and updates

While no system is 100% secure, we continuously improve safeguards to reduce risk.

7. Data Retention

We retain information only for as long as necessary to:

• Provide the Services

• Fulfill contractual obligations

• Meet legal and compliance requirements

Users may request deletion of their account or data, subject to applicable retention obligations.

8. User Rights & Choices

Depending on your jurisdiction, you may have rights to:

• Access your personal data

• Correct or update inaccurate information

• Request deletion of data

• Restrict or object to processing

• Export your data where applicable

Requests can be submitted via our support channels.

9. Third-Party Links & Integrations

Smartexus may contain links or integrations with third-party services. We are not responsible for the privacy practices of external platforms. We encourage you to review their privacy policies.

10. International Data Transfers

Your data may be processed or stored in locations outside your country of residence. We ensure appropriate safeguards are in place to protect data across jurisdictions.

11. Children’s Privacy

Smartexus is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of the Services constitutes acceptance of the revised policy.

13. Contact Us

If you have questions about this Privacy Policy or data practices, please contact us:

Email: info@smartexus.com
Website: Smartexus.com